Help & Questions (FAQ)

General Questions

What is Sole Choice Tees?

Sole Choice Tees is a veteran-owned custom apparel brand focused on creative, culture-driven designs that allow you to express yourself through what you wear.

Where are you located?

We are a U.S.-based business operating online to serve customers nationwide.

Orders & Processing

How long does it take to process my order?

Orders are typically processed within 1–3 business days. During high demand periods, processing times may be slightly longer.

Can I change or cancel my order?

Orders can only be changed or canceled within 3 hours of purchase. After that, production begins and changes may not be possible.

Do you offer custom designs?

Yes! We specialize in custom designs. Contact us directly for custom requests and pricing.

Shipping

How long does shipping take?

Shipping typically takes 3–7 business days after your order has been processed.

Do you provide tracking?

Yes, once your order ships, you will receive a tracking number via email.

Do you ship internationally?

Currently, we ship within the United States.

Returns & Refunds

What is your return policy?

All sales are non-refundable.

Are there any exceptions?

Yes. If your item arrives with defective graphics (peeling or cracking upon first wear or immediately after unpackaging), you are eligible for a full refund once the item is returned and inspected.

How do I request a refund for a defective item?

Please contact us within 48 hours of receiving your order with photos of the issue. We will guide you through the return process.